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Within 2 months of wearing this wig, it's tangled and a mess. I even got this for 20% off with a coupon and it wasn't worth that. I was expecting a lot investing in a human hair wig this expensive, but completely dissapointed. It actually tangled really bad after the first wash. I wouldn't recommend this wig to anyone.
********The Wig Expert Response**********
We sincerely apologize you were not completely satisfied with your wig purchase. To better assist you, we would like to ask you a few questions regarding your Human Hair Angie |SmartLace. Please feel free to email us a email@example.com or call to speak with a Wig Expert at 1-800-581-2001. For more tips on caring for a human hair wig click here to watch the video. https://www.youtube.com/watch?v=HTW8_9Vei4Q
· How long have you owned the wig?
· What is your care regime? (How often do you shampoo/condition the wig?
· What styling tools does you use on the wig (brush, wide tooth comb?
· How often do use the HD smooth detangler on the wig?
The ordering: I had been reviewing styles and deciding colors for quite awhile. I finally decided on Angie and Heidi. I called to order and spoke to Brandy. She was wonderful. She spent so much time with me answering my questions and reviewing styles and discussing colors. With Brandy's help I decided on 6/33. Thank you Brandy for your outstanding customer service!
The delivery: I received my shipment fast. It came in 4 days using standard delivery.
The unboxing: The color was gorgeous. I was so excited to switch hair as my Kate was way past retirement and I had become very self conscious wearing it. Out of the box I was a little concerned with how thin the hair appeared. I called and questioned before I even tired it on. Once I hung up I went ahead and tried it on. I thought it was okay until I turned around and looked at the back. The hair was so sparce at the crown and I could see the seem in the back. My heart sank. I called again and:
The exchange: I had a few options and I chose to purchase another now and return the one I had. It was the fastest option and I was desperate. I spoke to a few people that day and most were very nice and helpful.
The newest delivery: she just came and I took her out of the box. The color is still beautiful. The hair still seems thin. I have been wearing wigs since I was 16, now 41. I have never had a wig that didn't need to be thinned. I've been wearing Kate the last 2 years which you really have to dig through the hair to get to the cap. Not on this one. It seems like a little wind and full exposure. There seems to be a lot more broken hairs on this one compared to the last. The crown and back are not blatantly showing as before but because of the way it was packaged the hair is bent in those areas. My problem is I won't know if the problem is the way the hair is bent or the wig itself until after its washed. And once it's washed there's no going back. I got it on sale so I'm going to take a 900 dollar chance and wash it. Yikes! When I was 13 I was terrified that the bald spot on the back of my head would show. I hope that I didn't just pay 900 dollars to go through that again!
I'll give an update after it'seems been washed and cut. I mainly wanted to put this review to give you an idea of my overall experience. This was my first time ordering a wig online and the overall experience with the people, ordering, and exchamge process has been pleasant.
Beautiful Hair but some cap issues
I have to say that after years of wearing wigs that this has been one of my favorites. I didn't expect the wig to be so wavy after washing, but I actually enjoy having a bit of curl to the hair. The hair has retained good quality for the most part after wearing it for about 6 months on a daily basis, but I still have trouble with the back of the hair tangling quite a bit. It's to the point that I have to brush the back out about every hour or it looks like I've got a lump of hair matted back there. I also have had issues with the cap stretching quite significantly. This may be due to the need to brush it so much, although I'm always gentle brushing so I don't damage the hair. I guess my biggest complaint with this wig has been the lace front. I have worn lace front wigs for the last 5 years or so and have never had issues with it coming apart on me before no matter how hard I've been on them. However this one the lace has become very damaged and frayed looking even after being extremely gentle with it especially while washing and brushing. The damage is so much so, that I've had to part it way off to one side just to cover it up. I hate to get rid of it at this point since the hair quality is still so nice, but it is definitely noticeable as a wig if I don't style it just right.
*WIG EXPERT RESPONSE:
Since Angie is a pre-permed style, it will feature a tighter curl pattern, as opposed to the natural waves Jon Renau's other SmartLace Human Hair styles have. This can result in more tangling due to the texture, however tangling at the nape area is always the most common, since this is where the hair touches and rubs on the neck/shoulders. This is common with any long hair (biological or alternative), and will need some extra care. We recommend using the intensive recovery mask by BeautiMark once per week to help the hair maintain its soft, smooth texture. It can be used less frequently once results are achieved. http://www.wigs.com/intensive-recovery-mask-by-beautimark.html. The stretching of the cap can be due to a couple different reasons: the cap can be stretched when placed on a mannequin or wig stand to dry-this results in the cap drying this way and staying in the stretched position, thus becoming larger over time. Another possible reason is that the wig cap is not completely dry when put on for wear. Lastly, just general daily wear will result in some stretching of the cap. Just like any elastic material, it will retract back the strongest when brand new, and slowly loosen over time. Most wig shops/hair replacement centers will offer some sort of alteration service to help fit the cap better. The adjustable straps at the nape can also help adjust circumference sizing. Please contact us if you need further assistance. We thank you for choosing Wigs.com!
So many compliments
I have hair loss pretty extreme. Can't believe what this wig has done for my confidence. I get so many compliments and NO ONE knows that it is a wig!!!
No one can believe it
I hate reviews that just talk about all the good stuff and doesn't mention the bad. Nothing is perfect. Well this one almost is! I will start with the negative.
Unlike synthetic hair the style is not permanently set. This means I have to style it just like I would my own hair. I don't mind it however because I feel like I never lost my hair. Sometimes I am too lazy to do my hair but I have a nice synthetic (Zara) to wear for those day. Love her too btw!
Now for the good news. This hair is perfect. It feels soft and moves so beautifully. I had to cut about a half inch or so to match mine. It was hard to cut any of that gorgeous hair. I can't find anything negative to say about Angie. Oh I should mention that the actual color of the 6f 27 is just a bit more ginger color than the picture. Don't know if this is my monitor but wanted to mention.
Angie in 24BRH18
Angie by Jon Renau has given me the confidence I once lost. It is so natural and I I just love it! I really love ordering from you guys because I know I'm going to get god quality and the best customer service! Of course I also love the wig TV reviews given as well!
more whispy than it shows
The front was to straight and too heavy. The style is more whispy than it shows.