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New Return Policy - Effective Sept. 1, 2019

Posted on September 03 2019

Here at, we aspire to create the absolute best customer service experience online. And, let's be honest, shopping for alternative hair online is hard. There are SO many styles, cuts, fiber types, cap constructions, colors - we could go on. We know how difficult it is to shop for wigs, toppers, and hair extensions online, which is why we are instituting a new return policy starting September 1, 2019.

From this date on, you can enjoy:

  • Hassle-free returns - We keep our online returns process simple and takes about 4 clicks & you're done!
  • No return/restocking fees - We know how difficult it is to choose the perfect style and color the first time around, which is why you can now return eligible products with no fees for store credit or refund. 
  • 14 days return period - We are committed to making this process easy for you, so eligible returns will receive a full refund, excluding the return shipping cost.


Learn more about how to return a order in the video below:


Need assistance returning your order? Please reach out to our Client Care Representatives by email at or phone at 800-581-2001. They will be happy to assist you with your return during our business hours of 8am - 6:30pm (CST) Monday through Friday.


  • The Wig Experts: September 10, 2019

    Hi Susan,

    There are different methods for return (store credit and refund), so we recommend reaching out to our Client Care Representatives for the most efficient way to exchange your style for a new color.

    Our Client Care Representatives are available by email at and by phone at 800-581-2001 from Monday – Friday from 8am – 6:30pm CST.

    Thanks for reaching out!

    - The Wig Experts

  • SUSAN BAGLEY: September 10, 2019

    I bought my wig and got it home and it is too light in color.
    I want the same wig in a different color. can I exchange it or do I have to return get a refund then repurchase another one.

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