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New Return Policy - Effective Sept. 1, 2019

Posted on September 03 2019

Here at, we aspire to create the absolute best customer service experience online. And, let's be honest, shopping for alternative hair online is hard. There are SO many styles, cuts, fiber types, cap constructions, colors - we could go on. We know how difficult it is to shop for wigs, toppers, and hair extensions online, which is why we instituted a new return policy starting September 1, 2019.

From this date on, you can enjoy:

  • Hassle-free returns - We keep our online returns process simple and takes about 4 clicks & you're done!
  • No return/restocking fees - We know how difficult it is to choose the perfect style and color the first time around, which is why you can now return eligible products with no fees for store credit or refund. 
  • 14 days return period - We are committed to making this process easy for you, so eligible returns will receive a full refund, excluding the return shipping cost. Orders must be shipped back to within 14 days from the original ship date to be eligible.


Learn more about how to return a order in the video below:


Need assistance returning your order? Please reach out to our Client Care Representatives by email at or phone at 800-581-2001. They will be happy to assist you with your return during our business hours of 8am - 6:30pm (CST) Monday through Friday.


  • The Wig Experts: February 13, 2020

    Hi Joan!

    You can initiate your return at! If you need assistance, you can reach out to our Client Care Representatives. They are available by email at and by phone at 800-581-2001 from Monday – Friday from 8am – 6:30pm CST.

    - The Wig Experts

  • Joan Negip: February 12, 2020

    I would like to exchange my Wig,just purchased for another wig in different style is this poissable

  • The Wig Experts: November 04, 2019

    Hi Deborah,

    The Return Policy is the same for clearance items as non-clearance items. Make sure all our rules are followed to ensure you have an eligible return item, which you can read more of here:!exchange-or-return-product-eligibility. Thanks for reaching out!

    - The Wig Experts

  • Deborah Wiedlund-Calam: November 04, 2019

    what is your return policy on clearance items?

  • The Wig Experts: October 23, 2019

    Hi Barb,

    We apologize for the delayed response from our Client Care Representatives. The office building’s power was knocked out late Sunday night due to a tornado coming very close to our office. So, our Client Care Representatives have not been available to assist on 10/21 or 10/22.

    However, we are back in office today with full electricity! So, please be patient with our reps as we try to play catch up from the past few days. Thank you!

    - The Wig Experts

  • Barb : October 23, 2019

    I purchased a wig and had to return it but never was given credit or a replacement or credit for the returned wig. Now that has been awhile back so they have had plenty of time to take care of this problem. I will not give the company a good rating to spend my money. I have purchased several other wigs by other co and never had this happen. Be Aware and not order from them. They never answer the phone so its impossible to get contact with them .

  • The Wig Experts: October 01, 2019

    Hi Nancy,

    You can start your returns process online at !

    - The Wig Experts

  • Nancy Allen: October 01, 2019

    I just tried on my wig for the first time today. I had a new wig cap, so I used mine, and not yours. The wig was too light and did not look at all natural on me. I would like to return it. I have never worn a wig before, and it tool some nerve just to try it on.Please let me know what I need to do.

  • The Wig Experts: September 10, 2019

    Hi Susan,

    There are different methods for return (store credit and refund), so we recommend reaching out to our Client Care Representatives for the most efficient way to exchange your style for a new color.

    Our Client Care Representatives are available by email at and by phone at 800-581-2001 from Monday – Friday from 8am – 6:30pm CST.

    Thanks for reaching out!

    - The Wig Experts

  • SUSAN BAGLEY: September 10, 2019

    I bought my wig and got it home and it is too light in color.
    I want the same wig in a different color. can I exchange it or do I have to return get a refund then repurchase another one.

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