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WHERE is my ORDER?

Shopping for wigs online makes life easy! Not getting your order… Not so much!  It is an unfortunate fact of life that shopping online, although super convenient, can come with its frustrations. If you happen to be buying a wig or hairpiece that is popular, you can most likely experience the hated backorder situation. 

 

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"Where is my wig? Surely you hate having to ask this…We most definitely hate hearing it! 

When you place an order with us, your item is pulled from our stock in our warehouse or immediately ordered directly from the wig manufacturer for next day delivery to us. In some instances, both we and the manufacturer are out of stock in this item and awaiting a new shipment. This is the dreaded back order . It is frustrating for us as we are not always in formed of a back order in advance. However, the IT team here at Beauty & Hair are making great strides in revamping and perfecting our back-order system.

We have already made important changes such as notifying our clients on our website when an item is on back order. If it is on back order here at wigs.com…It is almost certain that it is on back-order everywhere in the country. The difference is, we can give you a heads up so you can make the choice whether to continue with ordering a back-order item, or make a choice on something that is in stock! We consider this a big win and have already seen much happier clients as a result.

 

Where is my wig order?

 

Tracking your orders have also become super easy with us. You should be informed via email the moment your package leaves our warehouse with the tracking number. This makes it easy to know exactly when to expect your package. We are so thankful for the advancements we have made… But we are still not happy! There are lots of improvements in the hopper which you will see executed over the next 12 months.  We are hoping to change "where is my order?" too… "LOVE my new wig!"

 

What are your thoughts on back orders? Tell us below!
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50 comments

Hi Yolanda,

We would recommend contacting our representatives at 1-800-581-2001 Monday – Friday 8 am – 6:30 pm CT. We shipped your order out on 7/25.

We look forward to speaking with you!

The Wig Experts

The Wig Experts

status please order number W2-773164 for davillier1@netscape.net When will it arrive?

davillier

Hi Arlene,

We are sorry to hear this happened. We weren’t able to locate an order for you using the email address or name provided. Can you please give our representatives a call at 1-800-581-2001 Monday – Friday 8 am – 6:30 pm CT so that we can further assist you?

Thank you,

The Wig Experts

The Wig Experts

I did not get my wig and was never told it was on backorder when I placed the order. Just how long is backorder and did you charge me

Arlene M Abbott

Hi Maureen,

We are sorry to hear you have ordered a wig that you haven’t received however our records indicate your last order was placed with us in 2013.

We recommend checking to see what company you were charged by for a recent purchase of a wig.

Thank you,

The Wig Experts

The Wig Experts

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