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Shopping for wigs online makes life easy! Not getting your order… Not so much!  It is an unfortunate fact of life that shopping online, although super convenient, can come with its frustrations. If you happen to be buying a wig or hairpiece that is popular, you can most likely experience the hated backorder situation. 


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"Where is my wig? Surely you hate having to ask this…We most definitely hate hearing it! 

When you place an order with us, your item is pulled from our stock in our warehouse or immediately ordered directly from the wig manufacturer for next day delivery to us. In some instances, both we and the manufacturer are out of stock in this item and awaiting a new shipment. This is the dreaded back order . It is frustrating for us as we are not always in formed of a back order in advance. However, the IT team here at Beauty & Hair are making great strides in revamping and perfecting our back-order system.

We have already made important changes such as notifying our clients on our website when an item is on back order. If it is on back order here at wigs.com…It is almost certain that it is on back-order everywhere in the country. The difference is, we can give you a heads up so you can make the choice whether to continue with ordering a back-order item, or make a choice on something that is in stock! We consider this a big win and have already seen much happier clients as a result.


Where is my wig order?


Tracking your orders have also become super easy with us. You should be informed via email the moment your package leaves our warehouse with the tracking number. This makes it easy to know exactly when to expect your package. We are so thankful for the advancements we have made… But we are still not happy! There are lots of improvements in the hopper which you will see executed over the next 12 months.  We are hoping to change "where is my order?" too… "LOVE my new wig!"


What are your thoughts on back orders? Tell us below!
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My computer has been wiped out of everything it had on it, since I asked the computer company to help me get to a app. of mine. May I please see my bill? Thanks so much!

Martina (Tina) Vandeweghe

Hi Carolina, we apologize, as we are unable to locate an account for you here at Wigs.com based on the information you provided. To better assist you, please feel free to contact our customer service team Monday – Friday, 8:00 am to 6:30 pm CST. Call TOLL FREE 1-800-581-2001 or email customerservice@beautyandhair.com. If you could provide your order number that begins with “W2” that would be helpful to us in locating any order that you have placed with us.

The Wig Experts

Hello Michele,

If your purchase was with us here at Wigs.com and you have not received your order please let us know. We are here to help! You can contact our customer service team Monday – Friday, 8:00 am to 6:30 pm CST. Call TOLL FREE 1-800-581-2001 or email customerservice@beautyandhair.com. If you purchased from a site that may be a scam site we recommend to contact your card issuing bank or PayPal right away. Shopping online is convenient and you will have a larger selection compared to shopping in store. We would love the chance to serve you and we offer a great return policy. We hope to hear from you soon!

Best Regards,
The Wig Experts

The Wig Experts

Perhaps you could help me. I would like to know when my order 2127601600 would be arriving.
Tracking no. CJ470003755US.
Thank you very much

Carolina King

Greetings after reading all of these . I’m convince I wont see my wig any time soon. So I will cancel my order. Sounds like a bad wig company. I think I’ll just buy it straight from the store atleast your actually able to wear it then. Lol


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