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Shopping for wigs online makes life easy! Not getting your order… Not so much!  It is an unfortunate fact of life that shopping online, although super convenient, can come with its frustrations. If you happen to be buying a wig or hairpiece that is popular, you can most likely experience the hated backorder situation. 


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"Where is my wig? Surely you hate having to ask this…We most definitely hate hearing it! 

When you place an order with us, your item is pulled from our stock in our warehouse or immediately ordered directly from the wig manufacturer for next day delivery to us. In some instances, both we and the manufacturer are out of stock in this item and awaiting a new shipment. This is the dreaded back order . It is frustrating for us as we are not always in formed of a back order in advance. However, the IT team here at Beauty & Hair are making great strides in revamping and perfecting our back-order system.

We have already made important changes such as notifying our clients on our website when an item is on back order. If it is on back order here at wigs.com…It is almost certain that it is on back-order everywhere in the country. The difference is, we can give you a heads up so you can make the choice whether to continue with ordering a back-order item, or make a choice on something that is in stock! We consider this a big win and have already seen much happier clients as a result.


Where is my wig order?


Tracking your orders have also become super easy with us. You should be informed via email the moment your package leaves our warehouse with the tracking number. This makes it easy to know exactly when to expect your package. We are so thankful for the advancements we have made… But we are still not happy! There are lots of improvements in the hopper which you will see executed over the next 12 months.  We are hoping to change "where is my order?" too… "LOVE my new wig!"


What are your thoughts on back orders? Tell us below!
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Hi Cheryl,

Thank you for contacting Beauty and Hair!

We are saddened to hear that you have not received your order. Unfortunately, per our records, we show no recent orders for you. To better assist you, please provide us with the order number and email address used on the order. You can provide us with this information via email at sales@wigs.com or you can contact our experts via phone at 1-800-581-2001.

Best regards,
The Wig Experts

The Wig Experts

I ordered a wig on 5/19/2021. I haven’t received a tracking number or any conformation the item was or will be shipped. This is poor business practice not to notify or keep the customer posted on the status of their purchase. No time was wasted collecting the money. I read several BBB reviews a little after the fact and discovered this appears to be a common practice with this company. Would it be at all possible for someone to contact me in regards to the status of my purchase. I’m glad I didn’t spend what I started to spend. I ordered this wig for a special occasion and well in advance. Please let me know when to expect delivery.

Thank you.

Cheryl Thomas

Hi Kamiya,

Thank you for contacting www.wigs.com The Wig Experts!

We apologize for the inconvenience and confusion, as the order you referenced was not placed on our site. Although you did not order with our company, we would love to be your source for purchasing wigs in the future. Amongst some of our exclusive benefits, are the best return and exchange policies online, the most accurate color charts, licensed cosmetologist consultations, and 360 degree product videos!

Reference this email to receive 25% off your next order with us!

We recommend contacting your financial institution to source a phone number from the merchant who charged your card. Please be advised to request to have the charge reversed if you never received any product.

We hope this helps and look forward to assisting you in the future!

The Wig Experts

Hi Kamiya,

We apologize, as we are unable to locate an account for you here at Wigs.com based on the information you provided.

To better assist you, we will need a bit more information to find out if you have an order in our system. Please provide the name, address, and zip code on your order. The email address you submitted with your order will be greatly appreciated. Of course, any order number, confirmation number, or customer number would also be helpful.

If you need further assistance, please feel free to contact our customer service team Monday – Friday, 8:00 am to 6:30 pm CST. Call TOLL FREE 1-800-581-2001 or email customerservice@beautyandhair.com.

Thank you for shopping Beauty and Hair!

The Wig Experts

i ordered my wigs from AprilWig and Tsmamall from this may and they still didn’t give me a tracking number or any information about my order how do you contact them by call

kamiya brown siscoe

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