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New Return Policy - Effective Sept. 1, 2020

Here at Wigs.com, we aspire to create the absolute best customer service experience online. And, let's be honest, shopping for alternative hair online is hard. There are SO many styles, cuts, fiber types, cap constructions, colors - we could go on. We know how difficult it is to shop for wigs, toppers, and hair extensions online, which is why we instituted a new return policy starting September 1, 2020.

From this date on, you can enjoy:

  • Hassle-free returns - We keep our online returns process simple and takes about 4 clicks & you're done!
  • No return/restocking fees - We know how difficult it is to choose the perfect style and color the first time around, which is why you can now return eligible products with no fees for store credit or refund. 
  • 30 days return period - We are committed to making this process easy for you, so eligible returns will receive a full refund, excluding the return shipping cost. Orders must be shipped back to Wigs.com within 30 days from the original ship date to be eligible.

Need assistance returning your order? Please reach out to our Client Care Representatives by email at sales@wigs.com or phone at 800-581-2001. They will be happy to assist you with your return during our business hours of 8am - 6:30pm (CST) Monday through Friday.


Hi Nancy,

Yes, wigs on sale are still eligible for return as long as the item follows return eligibility, which you can learn more about here: https://www.wigs.com/apps/help-center#exchange-or-return-product-eligibility, and your return is within the 30 day return period.

- The Wig Experts

The Wig Experts

If a wig is on sale and/or antra % off is it still eligible for return? I couldn’t find that info onine.

nancy wingo

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