Join and Earn Rewards
Earn points and turn these into rewards!
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Frequently Asked Questions
Your Questions, Answered
How do I join Hair Insider Rewards?
Simply create a free Wigs.com account to join Hair Insider Rewards. Once you're signed up, you can start earning points right away.
How can I earn points?
There are lots of ways to earn points, including shopping, referring friends, celebrating your birthday, writing reviews, and more. Visit the Ways to Earn section to see every opportunity.
How do I redeem my points?
Log in to your account and your rewards will be right there ready to use, or simply apply your points at checkout.
Is there a minimum number of points I need before I can redeem them?
Yes. You'll need at least 400 points before you can redeem your first reward. You can view your points balance anytime from your Rewards page.
Can I earn points on sale or discounted items?
Yes! You'll earn points based on the amount you pay after any discounts are applied.
Can I earn points on purchases I made before joining?
Points can only be earned on purchases made after you've joined Hair Insider Rewards.
Where can I see my points balance?
Log in to your Wigs.com account to view your current points balance and available rewards.
Do my points expire?
Your points expire after 12 months of account inactivity. Any earning or redemption activity will keep your account active and reset the expiration period.
Do my rewards expire?
No. Once you've redeemed your points for a reward, it's yours to use according to the reward's terms.
Can I combine rewards with a discount code?
In most cases, yes. If any exclusions apply, they'll be shown during checkout.
What happens to my points if I return an order?
If you return an order, any points earned from that purchase will be removed from your account once the return has been processed.
When will I receive my birthday reward?
Your birthday reward will be added to your account on your birthday. To receive it this year, be sure to add your birthday to your account before your birthday arrives.
I forgot to redeem my points before placing my order. Can they be applied afterward?
Points and rewards can't be applied after an order has been placed, so be sure to redeem them during checkout.
My points balance doesn't look right. What should I do?
Our Client Care team is happy to help. Contact us, and we'll review your account and make sure everything looks correct.
When does my VIP tier change?
Rather than resetting on a specific date, VIP tiers are based on a rolling 12-month period. Your tier is determined by your qualifying purchases over the previous 12 months and is updated as your purchase history changes.
