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Agree with Barbara
Pinnacle looked nothing like in the video.
If you are going to present an item in video form, please present it like the consumer would get it. In the video, the wig must have been styled by an expert.
This only causes a lot of dissatisfaction and time spent returning items, but then again, you charge a 25% re-stocking fee, so if lots of people are dissatisfied and returning, you're still making money of the 25% re-stocking fee.
Am I missing something?
I bought this because the video of Roxy wearing this made the wig look outstanding in every way. I was very disappointed when I actually got this wig. I ordered 38/48, which is the color in the video, but instead of looking softly silvery, it seemed to be mostly brown, and not a flattering shade on me. The style was also extremely frumpy and dated looking on me, and I am hugely disappointed in this disconnect between what was advertised and what was delivered. Although I would not advise you not to try it, for me it is not working, and I am still thinking I will return it because I can't see how I could ever make it look like the video. The video should represent the product straight out of the box, not after a professional wig stylist has worked magic on it, and I wish they would not use a gorgeous model to showcase these, as it increases the risk for dissatisfaction. Take the wig straight out if the box, and then put it on an average-looking person. I want the real deal when it comes to how I would actually be able to wear it, Please go back to showing it right out of the box. I do appreciate that you showed a gray shade for a change, so please keep doing that.