Free Shipping 

Additional Shipping Options

  • US Ground*

  • Free Ground for orders over $150 and within the US (7-9 business days)

  • US 2nd Day Air

  • US Next Day Air

  • Canada Air**

  • Worldwide Expedited**

    **(See Additional Charges section)

Shipping costs are calculated during checkout along with delivery time estimates.

*All shipping promotions apply to US Ground shipments only. 

Note: US Air shipping is the required option for Hawaii, Puerto Rico, and Alaska – US Ground shipping is not an option.

Shipping FAQs

Free Standard Shipping

We offer FREE Standard Shipping in the U.S. on orders over $150 and have multiple shipping options to make sure your purchase arrives on time. Note: For the cardholder's protection, the company reserves the right to send orders to the billing address if a differing shipping address cannot be verified.

Orders may take between 1-3 business days to process before shipping out.

International Charges

** is not responsible for any duties, taxes, or additional charges that may be charged by Customs for international deliveries. International customers are able to pay their duty & tax fees at the point of checkout in the shipping section. The shipping rate and fees will be added to the order total. Any refused international packages (including Canada) will only be refunded 50% of the total amount of the products (only). Note: Ellen Wille items may only be shipped within US & Canada; International shipping not available for this brand. 

Signature Required Note

While requires a signature for clients to accept shipments/orders over $500, the client can have that waived through UPS My Choice. However, we do not recommend waiving the signature requirement because if the package is lost you have waived all liability; therefore, UPS cannot do a trace investigation to locate or recover the package.

Additional Shipping Charges

For shipments returned to due to bad address information or refusal upon delivery, there will be a $20 fee automatically charged. Shipping and handling charges are non-refundable in the event of a return of any kind. This applies to US orders only. 

Shipping Delays

Shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays and weekends do not count as business days and should be considered when calculating shipping times. If you need additional information, please email

If you are concerned with weather delaying your order, check the Service Alerts page on UPS or USPS for updated notices about shipping delays due to weather.