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Frequently Asked Returns Questions

Where can I find my Order Number?

Your order number can be found in your Order History, on your Invoice you received with your items, or on your confirmation email.

What can I return?

We will gladly accept returns on all eligible products (altered packaging/product, worn, or damaged items are not eligible for return) postmarked back to us within 30 days from original ship date. Donations are non-refundable; see our Return Product Eligibility for full details. 

There are no restocking fees when you return your item(s) (excluding return shipping cost). When returning your item, you may choose from these options:

  • Store Credit - Make your next purchase easy!
  • Refund - Eligible returns will receive a refund to your payment method

When will I get my refund?

Refunds will be processed within 3 to 5 business days from receiving your return. Typically, financial institutions will process within 3 to 9 business days. Please note: your bank may have a delay in processing your credit back to your account.

We now allow up to 30 days for orders to be postmarked back to Wigs.com with no return/restocking fees. When returning, the return shipping charge will be taken out of the store credit or refund.

If you have any concerns about our Return Policy, please reach out to our Client Care Representatives by phone at 800-581-2001 or by email at sales@wigs.com.

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