COVID-19 CUSTOMER NOTICE:We are currently experiencing delays processing returns and refunds due to Government and State restrictions on the number of team members we can have to operate in a safe environment. Please allow extra time for your refund.
Where can I find my Order Number?
Your order number can be found in your Order History, on your Invoice you received with your items, or on your confirmation email.
What can I return?
We will gladly accept returns on all eligible products (altered packaging/product, worn, or damaged items are not eligible for return) postmarked back to us within 14 days from original ship date. See Return Product Eligibility for full details. As of September 1, 2019, you can now return your item(s) with NO fees (excluding return shipping cost).
When returning your item, you may choose from these options:
- Store Credit - Make your next purchase easy!
- Refund - Eligible returns will receive a refund to your payment method
When will I get my refund?
Refunds will be processed within 3 to 5 business days from receiving your return. Typically, financial institutions will process within 3 to 9 business days. Please note: your bank may have a delay in processing your credit back to your account.
Watch Returns Process Video:
During the COVID-19 crisis, we have temporarily extended the return time frame to 45 days until further notice.
When returning, the return shipping charge will be taken out of the store credit or refund. If you have any concerns about our Return Policy, please reach out to our Client Care Representatives by phone at 800-581-2001 or by email at firstname.lastname@example.org.