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COVID-19 and Wigs - Questions & Answers

Your questions about Coronavirus and Wigs answered by our Wig Experts.

 

Are you still shipping / operating / answering calls and emails?

Yes, of course! We will not let our customers down. Our Fulfillment Team is working around the clock to hygienically process your orders and ship them out to you as fast as possible. Because of our dedication and commitment to you, we're successfully shipping 100% of orders, every day.

Our Client Care Representatives are still available Monday through Friday during normal business hours (8:00am - 6:30pm CST) to take your orders, to help you find a new wig style, or to answer any questions you may have. 

 

Are you still shipping internationally outside of the US?

Yes! However, some countries have had their service severally disrupted. Please check UPS for updates on international shipping restrictions. 

     

    Do you still take returns with the Coronavirus? If so, what do you do with the returned wigs?

    Our Returns Team is still processing returns from our customers. We have a 30 day return policy in place to ensure you have enough time to return your item for a full refund (minus shipping costs). 

    All of the products that are returned to us are being sanitized and hygienically processed to go onto our WigOutlet website. Wigs.com only sells brand new factory fresh products.

     

    Where do the wigs come from? Specifically, are they made in China?

    All of the wigs we buy come from our manufacturer's US warehouses. We sell over 26,000 different products and they are made all over the world, including Europe, Asia and the US.

    UPS - the delivery company - made the following comment a few days ago:

    Many people are asking the same question: is it safe to receive and handle a shipment? The WHO and CDC have stated that the likelihood of catching the COVID-19 virus by touching cardboard or a shipping container is low.

    It is always recommended to follow the CDC guidelines and wash your hands after handling deliveries.

     

    What precautions is your warehouse taking when shipping?

    As a precaution, our Fulfillment Team are wearing gloves and masks. However, please see the answer above. The risk of catching COVID-19 from cardboard boxes is low. 

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