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Welcome New Clients!

Posted on May 15 2020

You've Made a Great Choice

We realize you have options when shopping for wigs and hairpieces, so we want to thank you for choosing us! Our goal is for you to love your style, as well as the entire shopping experience. Whether you are calling in your order or going online - we want you to feel like royalty - because to us, you are!

When you shop with us, you're apart of the winning team. But, what exactly does that mean? Simply put, from check out to delivery, you will receive our white-glove service!

The Best Product Selection

Shopping can be quite the ordeal, and it shouldn't be! That's why we take the guesswork out of it. We offer a wide variety of high-quality styles from your favorite world-renowned brands. And, because everyone deserves quality hair that makes them feel like a queen, we have something for every budget. We run routine promotions for our email and text subscribers and even hold exciting contests! So, if you haven't already, be sure to subscribe :)

Outstanding Photography & Videos

While you're browsing through our site, you might notice the amazing photography. We believe in showing high-quality photos of each product from all angles. You will see a mix of gorgeous lifestyle shots photographed in our studio with impeccable lighting as well as shots that were photographed all around our headquarter's city - Dallas, Texas!

While browsing, you may also notice tons of videos all around the site. We include videos describing and showing each product and its special features as well as alternative hair educational videos that give you a more in-depth understanding about the wonderful world of alternative hair.

You Know What We Know

Remember what we said about removing the guesswork for you? Well, in addition to stunning visuals, you'll notice that each style includes comprehensive descriptions listing a style's special features, cap construction, fiber type, and so much more! If you have questions or want to learn more about products, trends, or common questions, be sure to check out our blogs. We have dozens of blogs giving styling advice, product advice, and more.

Notable Service

Once you're ready to place your order, the magic begins...and best of all, you won't have to wait long for your order! We offer same-day shipping (for most products) from our US warehouse. So there's little to no waiting!

Should you make a purchase and not love it, that's okay! You have 45 days to make a return. And, if you need help figuring out a different style to choose because maybe you just didn't love the cut or color you chose, then our Client Care Representatives will be more than happy to help you! They can suggest personalized recommendations for you based on your lifestyle and preferences.

We hope your experience with us is pleasant and that you stick around - we are so glad you're here!

5 comments

  • The Wig Experts: July 08, 2020

    Hi Kristy,

    Please follow the instructions on this page for color matching services: https://www.wigs.com/apps/help-center#!how-should-i-go-about-choosing-color

    - The Wig Experts

  • Kristy Keller: July 08, 2020

    Hi, I have a piece of my hair to send to you for you to match up for me.

    How do I go about this?

    Thank you, looking forward.

    Kristy Keller

  • The Wig Experts: May 21, 2020

    Hi Rita,

    Thank you for the feedback on this. We will keep it into consideration when we review site changes to update. We are so sorry that you were inconvenienced.

    - The Wig Experts

  • Rita Hicks: May 21, 2020

    I wish that the wig I picked out would’ve had a drop-down for the size when I was ordering it. I went ahead and ordered the one I found forgetting that I was supposed to be looking for the petite size after measuring my head. Even though I ordered it Friday evening and expected that I could call Monday morning to try to change it… Sunday I got a email saying that it was prepared or ready to ship. It got here very quick but I hated to order the other size and then now have to ship this back. I think the drop down for the petite size would have just been so helpful when ordering. The crowd pleaser did come in petite, but I accidentally ordered the average size.
    My stylist wanted me to bring it in anyway to see what he thinks about the size for my head. We will see if he recommends returning or not. I may be contacting you for assistance with returning.

    Also, having a link from checkout to request necessary documentation when desiring to send through to insurance for coverage would also be nice.

    …I found all the information, which is really nice… it was just unfortunate that I ordered when there wasn’t anyone available that I could call and correct my mistake before it was shipped.

  • Mary Ann Stoothoff: May 19, 2020

    I’ve always loved you site and company above the others. You always make me feel so “well informed”.
    I’ve had another purchase and was so pleasantly surprised at the elegant packaging and quality of my purchase.
    Keep it up…I’ll be a regular.

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