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WHERE is my ORDER?

Posted on November 09 2017

Shopping for wigs online makes life easy! Not getting your order… Not so much!  It is an unfortunate fact of life that shopping online, although super convenient, can come with its frustrations. If you happen to be buying a wig or hairpiece that is popular, you can most likely experience the hated backorder situation. 

 

Shop for wigs online @ Wigs.com

  

"Where is my wig? Surely you hate having to ask this…We most definitely hate hearing it! 

When you place an order with us, your item is pulled from our stock in our warehouse or immediately ordered directly from the wig manufacturer for next day delivery to us. In some instances, both we and the manufacturer are out of stock in this item and awaiting a new shipment. This is the dreaded back order . It is frustrating for us as we are not always in formed of a back order in advance. However, the IT team here at Beauty & Hair are making great strides in revamping and perfecting our back-order system.

We have already made important changes such as notifying our clients on our website when an item is on back order. If it is on back order here at wigs.com…It is almost certain that it is on back-order everywhere in the country. The difference is, we can give you a heads up so you can make the choice whether to continue with ordering a back-order item, or make a choice on something that is in stock! We consider this a big win and have already seen much happier clients as a result.

 

Where is my wig order?

 

Tracking your orders have also become super easy with us. You should be informed via email the moment your package leaves our warehouse with the tracking number. This makes it easy to know exactly when to expect your package. We are so thankful for the advancements we have made… But we are still not happy! There are lots of improvements in the hopper which you will see executed over the next 12 months.  We are hoping to change "where is my order?" too… "LOVE my new wig!"

 

What are your thoughts on back orders? Tell us below!
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172 comments

  • The Wig Experts: December 11, 2019

    Hi Iris,

    We looked in our system, and we do not see any orders placed using the email you used to submit your comment. Please contact our Client Care Representatives for further assistance about your Wigs.com order. Our Reps are available by phone and email from Monday – Friday from 8am – 6:30pm (CST).

    Phone: 800-581-2001
    Email: sales@wigs.com

    - The Wig Experts

  • Iris Benjamin: December 11, 2019

    When will my order be delivered

  • The Wig Experts: December 09, 2019

    Hi Helen!

    All but 2 items in your order will be delivered today, Monday the 9th!

    - The Wig Experts

  • Helen: December 09, 2019

    I would like an update on my order number which is W2-480686. Thank you

  • The Wig Experts: November 25, 2019

    Hi Rosalind!

    Wigs.com order numbers look like this, #W2-123456. We think you may be confusing us with another online wig retailer. We apologize that we cannot assist with other sites orders.

    - The Wig Experts

  • Rosalind: November 25, 2019

    Order # R4520159. Where is it. Status please thank you.

  • The Wig Experts: November 21, 2019

    Hi Ginger,

    Wigs.com order numbers look like this, #W2-123456. We think you may be confusing us with another online wig retailer. We apologize that we cannot assist with other sites orders.

    - The Wig Experts

  • ginger baird: November 21, 2019

    Where is my wig? order # 1221438 placed on Nov 5th

  • The Wig Experts: November 18, 2019

    Hi William,

    Wigs.com order numbers look like this, #W2-123456. We think you may be confusing us with another online wig retailer. We apologize that we cannot assist with other sites orders.

    - The Wig Experts

  • william blum: November 18, 2019

    Where is my order?
    invoice TA191104C3844 also
    invoice: TA191101C5141 also
    invoice: TA191104C9056

  • The Wig Experts: November 11, 2019

    Hi Johnye,

    We looked in our system, and we do not see any orders placed using the email you used to submit your comment. Please contact our Client Care Representatives for further assistance about your Wigs.com order. Our Reps are available by phone and email from Monday – Friday from 8am – 6:30pm (CST).

    Phone: 800-581-2001
    Email: sales@wigs.com

    - The Wig Experts

  • Johnye Conner: November 11, 2019

    I have been waiting for my wig since the Payment has cleared my Capital One Account via Pay Pal on October 26, 2019which I wasn’t aware I had a Pay Pal Account. I expect to hear from you immediately and to have the wig or my payment returned in the very near future.

    I do expect your immediately attention.

  • The Wig Experts: November 01, 2019

    Hi Helen,

    Thank you for reaching out about your order! We looked in our system, and we do not see any orders placed using the email you used to submit your comment. Please contact our Client Care Representatives for further assistance about yoru Wigs.com order. They are available by phone and email from Monday – Friday from 8am – 6:30pm (CST).

    Phone: 800-581-2001
    Email: sales@wigs.com

    - The Wig Experts

  • Helen Massey: November 01, 2019

    Please respond ASAP. I’ve been reaching out to you guys for weeks now with no return call nor email message. Either get in touch with me or put money back on card. Or deal with a phone call or message from my laywer who is aware of what’s going on. NO MORE MISS NICE GIRL. I’m getting pissss

  • The Wig Experts: September 25, 2019

    Hi Monica,

    Thank you for reaching out about your order! We looked in our system, and we do not see any orders placed using the email you used to submit your comment. Please contact our Client Care Representatives for further assistance. They are available by phone and email from Monday – Friday from 8am – 6:30pm (CST).

    Phone: 800-581-2001
    Email: sales@wigs.com

    - The Wig Experts

  • MONICA Lynn Thedford: September 25, 2019

    Havent received my orders yet….have two wigs

  • The Wig Experts: September 16, 2019

    Hi Cheryl,

    We looked in our system, and we do not see any orders placed using the email you used to submit your comment. Please contact our Client Care Representatives for further assistance. They are available by phone and email from Monday – Friday from 8am – 6:30pm (CST).

    Phone: 800-581-2001
    Email: sales@wigs.com

    - The Wig Experts

  • Cheryl Brantley: September 16, 2019

    I need to know when will I receive my order .. I have been looking for it for the longest.. I have an event and I want to wear it to my party please let me know when I may receive my merchandise..
    Thanks
    Cheryl Brantley

  • The Wig Experts: August 12, 2019

    Hi Vickie,

    We looked in our system and we do not see any orders placed using the email you used to submit your comment. Please contact our Client Care Representatives for further assistance. They are available by phone and email from Monday – Friday from 8am – 6:30pm (CST).

    Phone: 800-581-2001
    Email: sales@wigs.com

    - The Wig Experts

  • Vickie Datcher: August 12, 2019

    I put my order in for my wigs a week ago Tuesday and here it is Thursday August 9th 2019 and I have VIP order haven’t received my wigs yet if I don’t receive them in the next couple of days PayPal and Better Business Bureau the money came out at my account but I not receive my wigs and I would like an answer

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