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WHERE is my ORDER?

Posted on November 09 2017

Shopping for wigs online makes life easy! Not getting your order… Not so much!  It is an unfortunate fact of life that shopping online, although super convenient, can come with its frustrations. If you happen to be buying a wig or hairpiece that is popular, you can most likely experience the hated backorder situation. 

 

Shop for wigs online @ Wigs.com

  

"Where is my wig? Surely you hate having to ask this…We most definitely hate hearing it! 

When you place an order with us, your item is pulled from our stock in our warehouse or immediately ordered directly from the wig manufacturer for next day delivery to us. In some instances, both we and the manufacturer are out of stock in this item and awaiting a new shipment. This is the dreaded back order . It is frustrating for us as we are not always in formed of a back order in advance. However, the IT team here at Beauty & Hair are making great strides in revamping and perfecting our back-order system. We have already made important changes such as notifying our clients on our website when an item is on back order. If it is on back order here at wigs.com…It is almost certain that it is on backorder everywhere in the country. The difference is, we can give you a heads up so you can make the choice whether to continue with ordering a backorder item, or make a choice on something that is in stock! We consider this a big win and have already seen much happier clients as a result.

 

Where is my wig order?

 

Tracking your orders have also become super easy with us. You should be informed via email the moment your package leaves our warehouse with the tracking number. This makes it easy to know exactly when to expect your package. We are so thankful for the advancements we have made… But we are still not happy! There are lots of improvements in the hopper which you will see executed over the next 12 months.  We are hoping to change "where is my order?" too… "LOVE my new wig!"

 

What are your thoughts on back orders? Tell us below!
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25 comments

  • The Wig Experts: November 15, 2017

    Thank you to everyone who has commented below! We have sent your information over to our Client Care department to be notified and assisted!

    Please let us know if you require further help!

    All the best,

    The Wig Experts

  • Michele Saunders: November 14, 2017

    Hello,

    I placed an order on November 2, 2017. I would like to know the status of order # W2-265326.

    Based upon the comments I see on your page, this is a often submitted question.

    Michele

  • Marie: November 14, 2017

    Order #W2-266457. I placed my order on November 8 at 8:53 a.m. I paid $39.95 extra for 2-3 days’ shipping. Today is November 14 at 9:40 a.m., and I have not received my order. I have not even received a notice that it has been shipped. I checked online, and it says “order unfulfilled.” Where is my order? I also sent an email yesterday and did not get a response.

  • Wanda Lester: November 14, 2017

    Where is my order W2-67491. I tried to call and it was during business hours and only got voice mail.

  • Kathy Birman: November 14, 2017

    Just ordered my second wig. Did not use my WELCOME15 for my discount. Please apply. My email isksbirman@gmail.com.

  • judy kubasak: November 13, 2017

    just checking on my order #267268

  • Maryann Burghard: November 13, 2017

    My return was tracked back to you on November 1. To date, I have not received a confirmation of the return or credit to PayPal. Your return policy states this should occur in three business days. Could you let me know what is happening. Thank you.

  • Sandi Field: November 13, 2017

    I placed an order on Nov. 2, 2017 for "Clip-in Human Hair Fringe/Bang in R5HH and as of today, Nov. 13, 2017, I have not received it nor any emails concerning the order. Order # W2-265148.

    Please help me with this?
    Thank you.
    Sandiu

  • Sandra Collins: November 13, 2017

    My order #W2-265883 was placed on Nov. 4, 2017. When I checked the status of the order it says “unfulfilled”. What does this mean? When will the order be shipped?

  • Teresa: November 13, 2017

    Can you please tell me when my order will be delivered? I was needing it for Saturday November 20, 2017. I will need to cancel the order if it will not arrive before Saturday. My order was placed on November 9 with expedited shipping.

    I love your wigs and appreciate your help in processing my order.

    Teresa

  • Beverly : November 12, 2017

    I’m not sure what the problm is but I called to change the shipping address and I paid for my order when I placed my order and they are telling me they don’t have an order for me. Hope you can get it taken care of. Unhappy
    Beverly Susan Madge

  • Terri Morgan: November 12, 2017

    I️ placed a order on Oct.28th, but haven’t received a shipping date. Please check on this for me?

  • Cheyenne : November 12, 2017

    How long does back order take

  • Sandra Phillips: November 12, 2017

    W2-266557
    When will it ship

  • CONNIE M HAMILTON: November 11, 2017

    I placed my order on OCTOBER 30, 2017 and it is STILL listed as UNFULFILLED! Doesn’t say that it is on back order or that you are no longer able to supply this style of wig…what’s up?

    I e-mailed an inquiry 2 or 3 days ago and no response to that either…

    I am very disappointed to say the least…

    Can I please get some kind of definitive response?

    I was so excited to order and get my FIRST wig!

  • Donna Roddy: November 10, 2017

    I placed an order 11-2-17, order # W2-264979. I have not heard anything about the status of my order. Can you please tell me if it has shipped or is it on backorder?

  • Rose Fox: November 09, 2017

    How long before my order ships.

  • Patricia Smith: November 08, 2017

    Has my most recent order been shipped?

  • Femmie Faison: November 07, 2017

    have not receive my order, thank u

  • The Wig Experts: November 07, 2017

    Sandal,

    Thank you for your comment.

    I see that you placed your order on November 3rd. We do take 1-3 business days to process your order, whereas the third business day is tomorrow, November 8th.
    I expect that you will receive your shipping confirmation from us later today or tomorrow.

    Please let me know if you have further questions!

    All the best,

    The Wig Experts

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