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Posted on November 09 2017

Shopping for wigs online makes life easy! Not getting your order… Not so much!  It is an unfortunate fact of life that shopping online, although super convenient, can come with its frustrations. If you happen to be buying a wig or hairpiece that is popular, you can most likely experience the hated backorder situation. 


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"Where is my wig? Surely you hate having to ask this…We most definitely hate hearing it! 

When you place an order with us, your item is pulled from our stock in our warehouse or immediately ordered directly from the wig manufacturer for next day delivery to us. In some instances, both we and the manufacturer are out of stock in this item and awaiting a new shipment. This is the dreaded back order . It is frustrating for us as we are not always in formed of a back order in advance. However, the IT team here at Beauty & Hair are making great strides in revamping and perfecting our back-order system.

We have already made important changes such as notifying our clients on our website when an item is on back order. If it is on back order here at…It is almost certain that it is on back-order everywhere in the country. The difference is, we can give you a heads up so you can make the choice whether to continue with ordering a back-order item, or make a choice on something that is in stock! We consider this a big win and have already seen much happier clients as a result.


Where is my wig order?


Tracking your orders have also become super easy with us. You should be informed via email the moment your package leaves our warehouse with the tracking number. This makes it easy to know exactly when to expect your package. We are so thankful for the advancements we have made… But we are still not happy! There are lots of improvements in the hopper which you will see executed over the next 12 months.  We are hoping to change "where is my order?" too… "LOVE my new wig!"


What are your thoughts on back orders? Tell us below!
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  • The Wig Experts: August 12, 2019

    Hi Vickie,

    We looked in our system and we do not see any orders placed using the email you used to submit your comment. Please contact our Client Care Representatives for further assistance. They are available by phone and email from Monday – Friday from 8am – 6:30pm (CST).

    Phone: 800-581-2001

    - The Wig Experts

  • Vickie Datcher: August 12, 2019

    I put my order in for my wigs a week ago Tuesday and here it is Thursday August 9th 2019 and I have VIP order haven’t received my wigs yet if I don’t receive them in the next couple of days PayPal and Better Business Bureau the money came out at my account but I not receive my wigs and I would like an answer

  • The Wig Experts: August 05, 2019

    Hi LaTonya,

    We looked up your order using the email you submitted your comment with and do not see any orders placed with that email. Please contact our Client Care Representatives for further order assistance. They are available by phone and email from Monday – Friday from 8am – 6:30pm (CST).

    Phone: 800-581-2001

    - The Wig Experts

  • LaTonya Parham: August 05, 2019

    I purchased a wig online on 7/22/19 and I have not received my order..can you check on this for me..thanks

  • May 16, 2019

    Hi Carolyn,

    Thanks for reaching out about your order! We will be emailing you soon regarding this. Please don’t hesitate to call us with any more inquiries:

    800-581-2001 | M-F 8:00am – 6:30pm (CST)

    Have a great day!

    The Wig Experts

  • Carolyn Brown: May 16, 2019

    I recently purchased a wig on May 4, 2019 and as of May 15 i have not received it yet…

  • May 01, 2019


    We have sent you an email to discuss this matter. Thanks for your feedback!

    The Wig Experts

  • Elfrida Venage: May 01, 2019

    I placed an order April 12th 2019,as off today I have not received my wigs. Not even an answer. I request my order before I call my credit card.

  • April 29, 2019

    Hi Elfrida and Felecia,

    We are checking on your orders and will be reaching out to you shortly! Thank you all for you reaching out and please call us at 800-581-2001 | M-F 8:00am – 6:30pm (CST) if you have any more questions!

    Thank you,

    The Wig Experts

  • Elfrida Venage: April 29, 2019

    My account number: 190412051725-978
    This order was placed April 12,2019. Why is it taking so long
    Please respond at your earliest convenience.
    Respectfully yours,
    Ms. Elfrida Vnage

  • felecia booker: March 25, 2019

    where is my wig

  • Gracie Mas: March 18, 2019


    We are sending you an email. Thanks for your comment!

    The Wig Experts

  • Oteria Ferguson : March 18, 2019

    I Ofer my wig feb 24 2019 I stood haven’t received my wig order # Bfori 15270

  • Gracie Mas: March 11, 2019

    Elizabeth and Sandra,

    We are emailing you with more information about your requests! Thank you for reaching out.

    The Wig Experts

  • Gracie Mas: March 11, 2019


    I’m afraid you have us confused with another company. This is and it sounds like you ordered from “ever real wigs”. If this is correct, I recommend contacting the customer service for ever real wigs. If you did order from us, please email so we can solve this for you!

    Thank you!

    The Wig Experts

  • Sandra Burkhart: March 11, 2019

    I was getting tracking info. until yesterday. Could you check into this & update tracking?

  • Elizabeth Ofori: March 11, 2019

    Pls I ordered hot 25 on the 4th of March n I want to know when is coming.

  • Valerie Johnson: March 07, 2019

    On February 27th I ordered a wig from ever
    real wigs thru pay pal an there has been no shipping order or anything else. I would like my money back.

  • Gracie Mas: February 20, 2019


    We are emailing you regarding your order inquiry. Thanks for reaching out!

    The Wig Experts

  • Margo Jett: February 20, 2019

    I ordered a wig on Jan 24 via PayPal. Paid on my credit card. Have received no notification of shipping, etc. order #TA190124C0379 / PayPal Item #HWO5211. Can you please provide info or give me a credit. Thank you.

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