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WHERE is my ORDER?

Posted on November 09 2017

Shopping for wigs online makes life easy! Not getting your order… Not so much!  It is an unfortunate fact of life that shopping online, although super convenient, can come with its frustrations. If you happen to be buying a wig or hairpiece that is popular, you can most likely experience the hated backorder situation. 

 

Shop for wigs online @ Wigs.com

  

"Where is my wig? Surely you hate having to ask this…We most definitely hate hearing it! 

When you place an order with us, your item is pulled from our stock in our warehouse or immediately ordered directly from the wig manufacturer for next day delivery to us. In some instances, both we and the manufacturer are out of stock in this item and awaiting a new shipment. This is the dreaded back order . It is frustrating for us as we are not always in formed of a back order in advance. However, the IT team here at Beauty & Hair are making great strides in revamping and perfecting our back-order system.

We have already made important changes such as notifying our clients on our website when an item is on back order. If it is on back order here at wigs.com…It is almost certain that it is on back-order everywhere in the country. The difference is, we can give you a heads up so you can make the choice whether to continue with ordering a back-order item, or make a choice on something that is in stock! We consider this a big win and have already seen much happier clients as a result.

 

Where is my wig order?

 

Tracking your orders have also become super easy with us. You should be informed via email the moment your package leaves our warehouse with the tracking number. This makes it easy to know exactly when to expect your package. We are so thankful for the advancements we have made… But we are still not happy! There are lots of improvements in the hopper which you will see executed over the next 12 months.  We are hoping to change "where is my order?" too… "LOVE my new wig!"

 

What are your thoughts on back orders? Tell us below!
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136 comments

  • Gracie Mas: February 20, 2019

    Margo,

    We are emailing you regarding your order inquiry. Thanks for reaching out!

    The Wig Experts

  • Margo Jett: February 20, 2019

    I ordered a wig on Jan 24 via PayPal. Paid on my credit card. Have received no notification of shipping, etc. order #TA190124C0379 / PayPal Item #HWO5211. Can you please provide info or give me a credit. Thank you.

  • The Wig Experts: February 11, 2019

    Hello Everyone!

    We have sent out emails to those asking about their orders. Thank you all for your patience and please call us at 800-581-2001 | M-F 8:00am – 6:30pm (CST) if you have any more questions! We are happy to help.

    The Wig Experts

  • Cynthia Slayter: February 11, 2019

    I order a wig on jan 31,2019 i still have not received it yet. I paid for it through paypal and my id is 7CA31320M9081272B. The money has come out of my account already but i have not received the wig yet. Can you give me a answer or my money back please

  • Lois King: February 11, 2019

    Sent order by mail paid credit card. Was sent jan 23. Did you. Get my order?

  • JOHN W. Brady: January 30, 2019

    My wife would like to know when she will receive her wig ordered Jan. 18th, 2019.

  • The Wig Experts: January 04, 2019

    We are sending emails to the ladies inquiring about their orders. If you need any further assistance feel free to give us a call at 800-581-2001 | M-F 8:00am – 6:30pm (CST) or email to sales@wigs.com.

    Thank you all!

    The Wig Experts

  • Nickal comeaux: January 04, 2019

    Where is my order,I paid for express and it’s still not here I order since 12/16/2018,if it’s no product I want my money

  • KAREN BROOMFIELD: January 04, 2019

    my order 3859 im trying to talk to someone about my address its apt 3A i didnt put whole apt number thank you

  • Susan Breen: January 02, 2019

    When can I expect my order. Thank you

  • Junita Caver: December 31, 2018

    I ordered a wig from y’all an it’s not what i ordered

  • The Wig Experts: November 26, 2018

    Judy,

    Thank you for reaching out to us. Unfortunately, it looks like you ordered from one of our competitors since our order number naming convention look like this #W2-123456. If you have a different order number or email you used to place your order that you can provide, please email your information to sales@wigs.com. One of our Client Care Representatives will reply back to you with with some information.

    We’re sorry we can’t be of more assistance to you!

    - The Wig Experts

  • The Wig Experts: November 26, 2018

    Gretchen,

    Thank you for reaching out to us. Unfortunately, it looks like you ordered from one of our competitors since our order number naming convention look like this #W2-123456. If you have a different order number or email you used to place your order that you can provide, please email your information to sales@wigs.com. One of our Client Care Representatives will reply back to you with with some information.

    We’re sorry we can’t be of more assistance to you!

    - The Wig Experts

  • The Wig Experts: November 26, 2018

    Elizabeth,

    Our policies state that there is a 1-3 business days processing window before your order is shipped. The holidays have effected your processing window so please be aware of that.

    - The Wig Experts

  • Elizabeth Rodgers: November 26, 2018

    Where is order?

  • Gretchen Jennette: November 26, 2018

    I have not recieved this wig order # 165795 either send me the wig or my money please and Thank you.

  • Judy Sherman: November 21, 2018

    Please send me my merchandise or refund my money

  • Judy Sherman: November 21, 2018

    I have not received my merchandise and it has been 4 weeks now. #4447. Receipt # 2007 6522 3982 7410. Please send me my order or refund.

  • The Wig Experts: November 09, 2018

    Hi Heather,

    We’re reaching out to you via email about your order, but in case anyone else needs this information:

    You are able to return the 4 of the 6 you have received thus far even though your order hasn’t been fully fulfilled because of the backordered item.

    - The Wig Experts

  • Heather Coats: November 09, 2018

    It would be nice to be able to display my back orders with an expected ship date.

    I ordered 7 wigs, 6 delivered, 1 back ordered. I am returning 4 of the 6 received thus far. I am waiting for the final part of my order so I can return all unwanted in 1 shipment. I don’t want to miss the return deadline for the ones that have already been received.

    Thanks

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