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WHERE is my ORDER?

Posted on November 09 2017

Shopping for wigs online makes life easy! Not getting your order… Not so much!  It is an unfortunate fact of life that shopping online, although super convenient, can come with its frustrations. If you happen to be buying a wig or hairpiece that is popular, you can most likely experience the hated backorder situation. 

 

Shop for wigs online @ Wigs.com

  

"Where is my wig? Surely you hate having to ask this…We most definitely hate hearing it! 

When you place an order with us, your item is pulled from our stock in our warehouse or immediately ordered directly from the wig manufacturer for next day delivery to us. In some instances, both we and the manufacturer are out of stock in this item and awaiting a new shipment. This is the dreaded back order . It is frustrating for us as we are not always in formed of a back order in advance. However, the IT team here at Beauty & Hair are making great strides in revamping and perfecting our back-order system.

We have already made important changes such as notifying our clients on our website when an item is on back order. If it is on back order here at wigs.com…It is almost certain that it is on back-order everywhere in the country. The difference is, we can give you a heads up so you can make the choice whether to continue with ordering a back-order item, or make a choice on something that is in stock! We consider this a big win and have already seen much happier clients as a result.

 

Where is my wig order?

 

Tracking your orders have also become super easy with us. You should be informed via email the moment your package leaves our warehouse with the tracking number. This makes it easy to know exactly when to expect your package. We are so thankful for the advancements we have made… But we are still not happy! There are lots of improvements in the hopper which you will see executed over the next 12 months.  We are hoping to change "where is my order?" too… "LOVE my new wig!"

 

What are your thoughts on back orders? Tell us below!
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19 comments

  • The Wig Experts: March 29, 2021

    Hi Nyasha,

    Thank you for contacting Beauty and Hair!

    We do apologize for any inconvenience. Unfortunately, we are unable to locate an order for you. To better assist you, please contact our experts at 1-800-581-2001 and provide them with your order number or email address used on the order.

    Best Regards,
    The Wig Experts

  • Nyasha : March 29, 2021

    I placed my order in February 2021 and I’m still haven’t received anything please send my a response on when I can expect my order

  • Ramona m Porter: March 22, 2021

    Please contact me and let me know how long it is going to take.I ordered two wigs and when I ordered them I left a message saying I needed on this weekend that I had a family function to go to. I don’t even know how to track my order. So if you would please contact me through email or phone number. My email is porterramona1968@gmail.com and my phone number is 704-498-7399. I would really appreciate it if somebody would contact me and give me a general idea of where my wigs are and when they will arrive. I paid a lot of money for both of them and I would like to know when I will be able to get them. I’ve been very sick I’ve lost all my hair and I would really like to be able to get them as soon as possible. Thank you and God bless.

  • The Wig Experts: March 12, 2021

    Hi Gloria,

    It looks like your order was placed on our sister site wigoutlet.com and is currently in transit. You should receive an email with your tracking number. If you have any questions please feel free to contact us M-F 8:00 AM – 6:30 PM CST at 800-581-2001.

    Best Regards,

    The Wig Experts

  • Gloria breashears: March 11, 2021

    When will i get my wigs?

  • The Wig Experts: March 08, 2021

    Dear Doreen,

    Thank you for contacting Beauty and Hair!

    We apologize that you haven’t yet received your order. Our records indicate an investigation was started for your lost package on 03/02/2021.

    Please know it may take up to 8 business days (from the day it is placed, not including weekends or holidays) for us to hear back from UPS in regards to your Trace. Please be patient with us as we wait to hear back from UPS. We will be following up with UPS on the 8th day.

    For any further information, please feel free to contact us Monday – Friday, 8:00 am to 6:30 pm CST. Call TOLL-FREE 1-800-581-2001.

    Thank you for shopping with Beauty and Hair!

  • doreen mcintyre: March 02, 2021

    I have not received my order. When will I be getting it.

    Thank you,

    Doreen McIntyre

  • The Wig Experts: February 10, 2021

    Hi Greta Budgell,

    Thank you for contacting Beauty and Hair!

    We do apologize for any inconvenience. Unfortunately, we are unable to locate an order for you. To better assist you, please contact our experts at 1-800-581-2001 and provide them with your order number or email address used on the order.

    Best Regards,
    The Wig Experts

  • Greta budgell: February 10, 2021

    I can’t seen to track my order for my wig please help me out

  • The Wig Experts: February 09, 2021

    Hello Judy Mae,

    Thank you for contacting Beauty and Hair!

    We apologize for the confusion. We have looked into our system using your name (Judy Mae Tolley) and did not find an order or an account with us.

    Please know that our order #’s start with a W2 (wigs.com), X2 (hairextensions.com), HT (hairtoppers.com), or ends with a WO (wigoutlet.com). So with the information given (Order number: HMU53872), it seems that you may have ordered with another company.

    We hope this helps clarify the situation and if you need further or immediate assistance please feel free to contact us Monday – Friday, 8:00 am to 6:30 pm CST. Call TOLL-FREE 1-800-581-2001 or email customerservice@beautyandhair.com.

  • Judy Mae Tolley: February 09, 2021

    I’m sending the same message as everyone else I guess..
    Looking for my wig I ordered ..
    Don’t no how to go about tracking it down …
    I have an I.D. # HMU53872.. NAME OF COMPANY : KERYCRR.
    Can you help me ???
    Thank you : JUDY TOLLEY

  • The Wig Experts: February 03, 2021

    Hi Clover,

    Thank you for contacting Beauty and Hair!

    We do apologize for any inconvenience. Unfortunately, we are unable to locate an order for you. To better assist you, please contact our experts at 1-800-581-2001 and provide them with your order number or email address used on the order.

    Best Regards,
    The Wig Experts

  • Clover Jones : February 03, 2021

    Hello I order 2wigs I haven’t received yet! Just checking to see have they be sent out yet.

  • The Wig Experts: January 07, 2021

    Hi Mary,

    Great news! Your order is currently processing, you will receive an email with a tracking number as soon as your order ships out.

    If you have any questions, please feel free to give us a call at 800-581-2001 M-F 8:00 AM – 6:30 PM CST. Thank you!

    Best Regards,
    The Wig Experts

  • Mary Phelps: January 07, 2021

    I have not received an email confirming my order that I placed on 1-6-2021 . However it has been deducted from my credit card. Can you please check on this for me . It was for a wig and some wig clips.

    Thank you,

  • The Wig Experts: December 07, 2020

    Hi Delanie,

    Thank you for your comment. We have looked into our system using your name Delaine Ball and did not find an order or an account with us.

    Please feel free to give us a call at 800-581-2001 or send us an email with an order number so we can give you the status of the order.

    Best regards,

    The Wig Experts

  • Delaine Ball: December 07, 2020

    I am still waiting for the wig I ordered. I have not heard one word from this company. I trusted this company and I am so disappointed that you did not hesitate to charge my credit card, but no wig.

  • The Wig Experts: October 27, 2020

    Hi Loretta,

    Thank you for contacting Wigs.com!

    We apologize for the confusion. We have looked into your account and see that the last order you placed was placed on August 17, 2020.

    Please feel free to contact us Monday – Friday, 8:00 am to 6:30 pm CST. Call TOLL-FREE 1-800-581-2001 or email customerservice@beautyandhair.com.

    Best regards,
    The Wig Experts

  • Loretta schultz: October 27, 2020

    I ordered a wig on 9/26/2020 for $120.00. My payment has been recorded on my visa but I have NOT RECEIVED THE WIG. NO EMAILS HAVE BEEN SENT TO ME. please let me know about my order Loretta schultz.

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