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WHERE is my ORDER?

Posted on November 09 2017

Shopping for wigs online makes life easy! Not getting your order… Not so much!  It is an unfortunate fact of life that shopping online, although super convenient, can come with its frustrations. If you happen to be buying a wig or hairpiece that is popular, you can most likely experience the hated backorder situation. 

 

Shop for wigs online @ Wigs.com

  

"Where is my wig? Surely you hate having to ask this…We most definitely hate hearing it! 

When you place an order with us, your item is pulled from our stock in our warehouse or immediately ordered directly from the wig manufacturer for next day delivery to us. In some instances, both we and the manufacturer are out of stock in this item and awaiting a new shipment. This is the dreaded back order . It is frustrating for us as we are not always in formed of a back order in advance. However, the IT team here at Beauty & Hair are making great strides in revamping and perfecting our back-order system. We have already made important changes such as notifying our clients on our website when an item is on back order. If it is on back order here at wigs.com…It is almost certain that it is on backorder everywhere in the country. The difference is, we can give you a heads up so you can make the choice whether to continue with ordering a backorder item, or make a choice on something that is in stock! We consider this a big win and have already seen much happier clients as a result.

 

Where is my wig order?

 

Tracking your orders have also become super easy with us. You should be informed via email the moment your package leaves our warehouse with the tracking number. This makes it easy to know exactly when to expect your package. We are so thankful for the advancements we have made… But we are still not happy! There are lots of improvements in the hopper which you will see executed over the next 12 months.  We are hoping to change "where is my order?" too… "LOVE my new wig!"

 

What are your thoughts on back orders? Tell us below!
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125 comments

  • The Wig Experts: November 26, 2018

    Judy,

    Thank you for reaching out to us. Unfortunately, it looks like you ordered from one of our competitors since our order number naming convention look like this #W2-123456. If you have a different order number or email you used to place your order that you can provide, please email your information to sales@wigs.com. One of our Client Care Representatives will reply back to you with with some information.

    We’re sorry we can’t be of more assistance to you!

    - The Wig Experts

  • The Wig Experts: November 26, 2018

    Gretchen,

    Thank you for reaching out to us. Unfortunately, it looks like you ordered from one of our competitors since our order number naming convention look like this #W2-123456. If you have a different order number or email you used to place your order that you can provide, please email your information to sales@wigs.com. One of our Client Care Representatives will reply back to you with with some information.

    We’re sorry we can’t be of more assistance to you!

    - The Wig Experts

  • The Wig Experts: November 26, 2018

    Elizabeth,

    Our policies state that there is a 1-3 business days processing window before your order is shipped. The holidays have effected your processing window so please be aware of that.

    - The Wig Experts

  • Elizabeth Rodgers: November 26, 2018

    Where is order?

  • Gretchen Jennette: November 26, 2018

    I have not recieved this wig order # 165795 either send me the wig or my money please and Thank you.

  • Judy Sherman: November 21, 2018

    Please send me my merchandise or refund my money

  • Judy Sherman: November 21, 2018

    I have not received my merchandise and it has been 4 weeks now. #4447. Receipt # 2007 6522 3982 7410. Please send me my order or refund.

  • The Wig Experts: November 09, 2018

    Hi Heather,

    We’re reaching out to you via email about your order, but in case anyone else needs this information:

    You are able to return the 4 of the 6 you have received thus far even though your order hasn’t been fully fulfilled because of the backordered item.

    - The Wig Experts

  • Heather Coats: November 09, 2018

    It would be nice to be able to display my back orders with an expected ship date.

    I ordered 7 wigs, 6 delivered, 1 back ordered. I am returning 4 of the 6 received thus far. I am waiting for the final part of my order so I can return all unwanted in 1 shipment. I don’t want to miss the return deadline for the ones that have already been received.

    Thanks

  • The Wig Experts: November 08, 2018

    Hi Shirley,

    Thank you for reaching out to us. Unfortunately, it looks like you ordered from one of our competitors since our order number naming convention look like this #W2-123456. If you have a different order number or email you used to place your order that you can provide, please email your information to sales@wigs.com. One of our Client Care Representatives will reply back to you with with some information.

    We’re sorry we can’t be of more assistance to you!

    - The Wig Experts

  • Shirley Williams: November 08, 2018

    I ordered 3 wigs on October 15 and have not received the order. Order #20586. Please send me the order or refund from Heick Technology receipt No. 0442-3512-3832-4787.

    Shirley Williams
  • The Wig Experts: October 31, 2018

    Kelly,

    We looked up your email in our system and do not see any orders placed with that email address. Please contact our Client Care Representatives at sales@wigs.com or (800) 581-2001 for further assistance.

    - The Wig Experts

  • Kelly Albin: October 31, 2018

    I need to cancel my order. I paid extra for two day shipping. The date has passed that I needed the wigs. How do I cancel and get a refund?

  • The Wig Experts: October 29, 2018

    Gail,

    We are emailing you now with some follow up questions.

    - The Wig Experts

  • Gail macaluso: October 29, 2018

    Never received my wig order which was placed quite awhile ago. If not shipped please cancel and credit my account. It’s taking to long. Please advise. Thanks Gail

  • The Wig Experts: October 24, 2018

    Fran,

    Our order number naming convention look like this #W2-123456. If you have a different number or email you used to place the order, please email your information to sales@wigs.com. One of our Client Care Representatives will reply back to you with with some information.

    We’re sorry we can’t be of more assistance to you!

    - The Wig Experts

  • Fran Baker: October 24, 2018

    Still have not received the wig I ordered from philly wigs . Order number is #51301
    I placed the order about October 7. I really need info about this order how was it shipped.

  • The Wig Experts: October 23, 2018

    Elizabeth,

    We think you may be confusing us with one of our competitors since our order number naming convention look like this #W2-123456.

    We’re sorry we couldn’t be of more assistance!

    - The Wig Experts

  • The Wig Experts: October 23, 2018

    Barbara,

    Please email sales@wigs.com and one of our Client Care Representatives will reach out to you shortly.

    - The Wig Experts

  • The Wig Experts: October 23, 2018

    Gail,

    We are emailing you now with a follow-up!
    - The Wig Experts

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