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WHERE is my ORDER?

Shopping for wigs online makes life easy! Not getting your order… Not so much!  It is an unfortunate fact of life that shopping online, although super convenient, can come with its frustrations. If you happen to be buying a wig or hairpiece that is popular, you can most likely experience the hated backorder situation. 

 

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"Where is my wig? Surely you hate having to ask this…We most definitely hate hearing it! 

When you place an order with us, your item is pulled from our stock in our warehouse or immediately ordered directly from the wig manufacturer for next day delivery to us. In some instances, both we and the manufacturer are out of stock in this item and awaiting a new shipment. This is the dreaded back order . It is frustrating for us as we are not always in formed of a back order in advance. However, the IT team here at Beauty & Hair are making great strides in revamping and perfecting our back-order system.

We have already made important changes such as notifying our clients on our website when an item is on back order. If it is on back order here at wigs.com…It is almost certain that it is on back-order everywhere in the country. The difference is, we can give you a heads up so you can make the choice whether to continue with ordering a back-order item, or make a choice on something that is in stock! We consider this a big win and have already seen much happier clients as a result.

 

Where is my wig order?

 

Tracking your orders have also become super easy with us. You should be informed via email the moment your package leaves our warehouse with the tracking number. This makes it easy to know exactly when to expect your package. We are so thankful for the advancements we have made… But we are still not happy! There are lots of improvements in the hopper which you will see executed over the next 12 months.  We are hoping to change "where is my order?" too… "LOVE my new wig!"

 

What are your thoughts on back orders? Tell us below!
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56 comments

Hi Beverly,

We apologize for the inconvenience and confusion, as the order you referenced was not placed on our site. Although you did not order with our company, we would love to be your source for purchasing wigs in the future. Amongst some of our exclusive benefits are the best return and exchange policies online, the most accurate color charts, licensed cosmetologist consultations, and 360-degree product videos!

The Wig Experts

I ordered a hairpiece and shampoo conditioner and stand everything came except the hair piece. order #y5863134

Beverly Greer Killough

Hi Carmen,

Please give our representatives a call at 1-800-581-2001 Monday – Friday 8 am – 6:30 pm CT to further assist you.

Thank you,

The Wig Experts

The Wig Experts

I need my tracking #.
I need to know where is my order and when will my wig will arrive please contact me ASAP. thank you.

Carmen

Hi Sharon,

The order number you referenced was not placed on our site. Our orders begin with a W2. We would recommend checking to see who you were charged by.

We hope you get in contact with that company and get your issue resolved.

Warm regards,

The Wig Experts

The Wig Experts

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