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Posted on November 09 2017

Shopping for wigs online makes life easy! Not getting your order… Not so much!  It is an unfortunate fact of life that shopping online, although super convenient, can come with its frustrations. If you happen to be buying a wig or hairpiece that is popular, you can most likely experience the hated backorder situation. 


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"Where is my wig? Surely you hate having to ask this…We most definitely hate hearing it! 

When you place an order with us, your item is pulled from our stock in our warehouse or immediately ordered directly from the wig manufacturer for next day delivery to us. In some instances, both we and the manufacturer are out of stock in this item and awaiting a new shipment. This is the dreaded back order . It is frustrating for us as we are not always in formed of a back order in advance. However, the IT team here at Beauty & Hair are making great strides in revamping and perfecting our back-order system. We have already made important changes such as notifying our clients on our website when an item is on back order. If it is on back order here at…It is almost certain that it is on backorder everywhere in the country. The difference is, we can give you a heads up so you can make the choice whether to continue with ordering a backorder item, or make a choice on something that is in stock! We consider this a big win and have already seen much happier clients as a result.


Where is my wig order?


Tracking your orders have also become super easy with us. You should be informed via email the moment your package leaves our warehouse with the tracking number. This makes it easy to know exactly when to expect your package. We are so thankful for the advancements we have made… But we are still not happy! There are lots of improvements in the hopper which you will see executed over the next 12 months.  We are hoping to change "where is my order?" too… "LOVE my new wig!"


What are your thoughts on back orders? Tell us below!
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  • The Wig Experts: July 02, 2018

    Hi Nada!
    Thank you for contacting Beauty and Hair!
    Your order is currently in stock and processing.
    Orders may take 1-3 business days to process before they ship. We will update you with tracking information once it is available.

    If you need further assistance, feel free to contact our customer service team Monday – Friday, 8:00 am to 6:30 pm CST. Call TOLL FREE 1-800-581-2001 or email
    Have a great day!

    -The Wig Experts

  • Nada: July 02, 2018

    my order confirmation number is #W2-327842 and I would like to know when is my order going to be shipped? I haven’t received any tracking info.


  • The Wig Experts: June 21, 2018

    Hi Debra!
    All orders require 1-3 business days for the processing period. Then the order will ship and since you have Standard Shipping, the item will get to you within 7-9 Business Days.
    Thank you for your comment!
    -The Wig Experts

  • Debra: June 19, 2018

    I want to know the status of my purchase.
    Thank you

  • The Wig Experts: June 15, 2018

    Hi Madeleine!
    One item shows delivered by UPS today, and one item was a pre-order item expected late June!
    Have a fabulous weekend!
    -The Wig Experts

  • Madeleine Ferrer Costes: June 15, 2018

    W2 323628

  • The Wig Experts: June 12, 2018

    Hi Betty!
    You can track your order by login in to your account on Once your order has shipped you will also receive an email notifying you of this shipment and it will have a tracking number linked. If you need further information, feel free to contact us at 1-800-581-2001.

    Happy Tuesday!
    -The Wig Experts

  • Llanela Barcelo: June 12, 2018

    Hello, I just want to know if my order has been shipped. It is # W2-323113. If not, if you have any when it should be? Thanks

  • Betty Cook: June 12, 2018

    How can I track my order

  • The Wig Experts: June 05, 2018

    Hi Jeanne!
    Your order is currently shipping and you will get tracking number within 24-48 hours.
    Thank you for your comment!
    -The Wig Experts

  • Jeanne: June 05, 2018

    What is the status of my order #W2-321480. There doesn’t seem to be an option for tracking my order on the website. I ordered expedited delivery.


  • The Wig Experts: June 04, 2018

    Hi Lauren!
    Your order shipped 06/01 and is scheduled for delivery on 06/05. Hope you love your purchase!
    Happy Monday,
    -The Wig Experts

  • The Wig Experts: June 04, 2018


    Thank you for your comment. I have sent your question over to our Client Care Department to reach out to you personally.

    I also see that your Zara has shipped today!

    We apologize for any inconvenience and we will reach out to you soon. Please let us know how we can help further!

    Thank you for the opportunity to serve you!

    -The Wig Experts

  • Courtney Baumlin: June 04, 2018

    Can someone please explain to me why my order still says unfulfilled? I ordered on Monday. I know the processing time is 1-3 days, so it should have shipped already. I also paid for express 2-3 day shipping. My order number is #W2-320059. I wouldn’t have paid the extra for express shipping if I knew it wouldn’t even be shipped this week! Also, no reply to my actual “contact us” injquiry during business hours on Friday. I would hate to take my business somewhere else because I’ve only ever bought from your site, but I am really unhappy about this.

  • Lauren Dettorre: June 04, 2018

    What is the status of order #W2-319594, I never received shipping information.

  • The Wig Experts: May 30, 2018

    Hi Juanita!
    Can I have your full order number? Also, are you sure you ordered from
    Let me know!
    -The Wig Experts

  • The Wig Experts: May 30, 2018

    Hi Mary!
    Thank you for your comment! All you have to do is pick your order up from the post office.
    Hope you enjoy your order!
    Happy Wednesday,
    -The Wig Experts

  • Juanita burgee: May 30, 2018

    Where is my wig order number31171 I will never order from u again and I will contact necessary sources to report your services and my money back

  • mary Lyn Wilson: May 30, 2018

    Where is my order?
    Mary Lyn Wilson
    P.O. Box 167
    New Gloucester Maine. 04260

  • The Wig Experts: May 22, 2018

    Hi Doreatha!
    I cannot find an order for you. You may want to check and see who you were charged by.
    Happy Tuesday,
    -The Wig Experts

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