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WHERE is my ORDER?

Posted on November 09 2017

Shopping for wigs online makes life easy! Not getting your order… Not so much!  It is an unfortunate fact of life that shopping online, although super convenient, can come with its frustrations. If you happen to be buying a wig or hairpiece that is popular, you can most likely experience the hated backorder situation. 

 

Shop for wigs online @ Wigs.com

  

"Where is my wig? Surely you hate having to ask this…We most definitely hate hearing it! 

When you place an order with us, your item is pulled from our stock in our warehouse or immediately ordered directly from the wig manufacturer for next day delivery to us. In some instances, both we and the manufacturer are out of stock in this item and awaiting a new shipment. This is the dreaded back order . It is frustrating for us as we are not always in formed of a back order in advance. However, the IT team here at Beauty & Hair are making great strides in revamping and perfecting our back-order system.

We have already made important changes such as notifying our clients on our website when an item is on back order. If it is on back order here at wigs.com…It is almost certain that it is on back-order everywhere in the country. The difference is, we can give you a heads up so you can make the choice whether to continue with ordering a back-order item, or make a choice on something that is in stock! We consider this a big win and have already seen much happier clients as a result.

 

Where is my wig order?

 

Tracking your orders have also become super easy with us. You should be informed via email the moment your package leaves our warehouse with the tracking number. This makes it easy to know exactly when to expect your package. We are so thankful for the advancements we have made… But we are still not happy! There are lots of improvements in the hopper which you will see executed over the next 12 months.  We are hoping to change "where is my order?" too… "LOVE my new wig!"

 

What are your thoughts on back orders? Tell us below!
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24 comments

  • The Wig Experts: July 15, 2021

    Hi James,

    We apologize, as we are unable to locate an order for you here at Wigs.com based on the information you provided.

    To better assist you, we will need a bit more information to find out if you have an order in our system. Please provide the name, address, and zip code on your order. The email address you submitted with your order will be greatly appreciated. Of course, any order number, confirmation number, or customer number would also be helpful.

    If you need further assistance, please feel free to contact our customer service team Monday – Friday, 8:00 am to 6:30 pm CST. Call TOLL FREE 1-800-581-2001 or email customerservice@beautyandhair.com.

    Best Regards,
    The Wig Experts

  • The Wig Experts: July 15, 2021

    Hi Dollie,

    Thank you for contacting www.wigs.com The Wig Experts!

    We apologize for the inconvenience and confusion, as the order you referenced was not placed on our site. Our order numbers begin with “W2” followed by 6 numbers. Although you did not order with our company, we would love to be your source for purchasing wigs in the future. Amongst some of our exclusive benefits, are the best return and exchange policies online, the most accurate color charts, licensed cosmetologist consultations, and 360 degree product videos!

    Reference this message to receive 25% off your next order with us!

    We recommend contacting your financial institution to source a phone number from the merchant who charged your card. Please be advised to request to have the charge reversed if you never received any product. We hope you will allow us the opportunity to serve you in the future!

    Best Regards,
    The Wig Experts

  • James henderson: July 15, 2021

    Cant pull my orders back up. And need my tracking numbers

  • DOLLIE JOHNSON: July 15, 2021

    Where is my order #8H73442WY505720X dated 7/8/2 for 63.97 ? I need information as to delivery date and shipping information. Payment was completed on the same date. Also no information on tracking number.

  • The Wig Experts: May 25, 2021

    Hi Cheryl,

    Thank you for contacting Beauty and Hair!

    We are saddened to hear that you have not received your order. Unfortunately, per our records, we show no recent orders for you. To better assist you, please provide us with the order number and email address used on the order. You can provide us with this information via email at sales@wigs.com or you can contact our experts via phone at 1-800-581-2001.

    Best regards,
    The Wig Experts

  • Cheryl Thomas: May 25, 2021

    I ordered a wig on 5/19/2021. I haven’t received a tracking number or any conformation the item was or will be shipped. This is poor business practice not to notify or keep the customer posted on the status of their purchase. No time was wasted collecting the money. I read several BBB reviews a little after the fact and discovered this appears to be a common practice with this company. Would it be at all possible for someone to contact me in regards to the status of my purchase. I’m glad I didn’t spend what I started to spend. I ordered this wig for a special occasion and well in advance. Please let me know when to expect delivery.

    Thank you.

  • The Wig Experts: May 06, 2021

    Hi Kamiya,

    Thank you for contacting www.wigs.com The Wig Experts!

    We apologize for the inconvenience and confusion, as the order you referenced was not placed on our site. Although you did not order with our company, we would love to be your source for purchasing wigs in the future. Amongst some of our exclusive benefits, are the best return and exchange policies online, the most accurate color charts, licensed cosmetologist consultations, and 360 degree product videos!

    Reference this email to receive 25% off your next order with us!

    We recommend contacting your financial institution to source a phone number from the merchant who charged your card. Please be advised to request to have the charge reversed if you never received any product.

    We hope this helps and look forward to assisting you in the future!

  • The Wig Experts: May 10, 2021

    Hi Kamiya,

    We apologize, as we are unable to locate an account for you here at Wigs.com based on the information you provided.

    To better assist you, we will need a bit more information to find out if you have an order in our system. Please provide the name, address, and zip code on your order. The email address you submitted with your order will be greatly appreciated. Of course, any order number, confirmation number, or customer number would also be helpful.

    If you need further assistance, please feel free to contact our customer service team Monday – Friday, 8:00 am to 6:30 pm CST. Call TOLL FREE 1-800-581-2001 or email customerservice@beautyandhair.com.

    Thank you for shopping Beauty and Hair!

  • kamiya brown siscoe: May 05, 2021

    i ordered my wigs from AprilWig and Tsmamall from this may and they still didn’t give me a tracking number or any information about my order how do you contact them by call

  • The Wig Experts: March 29, 2021

    Hi Nyasha,

    Thank you for contacting Beauty and Hair!

    We do apologize for any inconvenience. Unfortunately, we are unable to locate an order for you. To better assist you, please contact our experts at 1-800-581-2001 and provide them with your order number or email address used on the order.

    Best Regards,
    The Wig Experts

  • Nyasha : March 29, 2021

    I placed my order in February 2021 and I’m still haven’t received anything please send my a response on when I can expect my order

  • Ramona m Porter: March 22, 2021

    Please contact me and let me know how long it is going to take.I ordered two wigs and when I ordered them I left a message saying I needed on this weekend that I had a family function to go to. I don’t even know how to track my order. So if you would please contact me through email or phone number. My email is porterramona1968@gmail.com and my phone number is 704-498-7399. I would really appreciate it if somebody would contact me and give me a general idea of where my wigs are and when they will arrive. I paid a lot of money for both of them and I would like to know when I will be able to get them. I’ve been very sick I’ve lost all my hair and I would really like to be able to get them as soon as possible. Thank you and God bless.

  • The Wig Experts: March 12, 2021

    Hi Gloria,

    It looks like your order was placed on our sister site wigoutlet.com and is currently in transit. You should receive an email with your tracking number. If you have any questions please feel free to contact us M-F 8:00 AM – 6:30 PM CST at 800-581-2001.

    Best Regards,

    The Wig Experts

  • Gloria breashears: March 11, 2021

    When will i get my wigs?

  • The Wig Experts: March 08, 2021

    Dear Doreen,

    Thank you for contacting Beauty and Hair!

    We apologize that you haven’t yet received your order. Our records indicate an investigation was started for your lost package on 03/02/2021.

    Please know it may take up to 8 business days (from the day it is placed, not including weekends or holidays) for us to hear back from UPS in regards to your Trace. Please be patient with us as we wait to hear back from UPS. We will be following up with UPS on the 8th day.

    For any further information, please feel free to contact us Monday – Friday, 8:00 am to 6:30 pm CST. Call TOLL-FREE 1-800-581-2001.

    Thank you for shopping with Beauty and Hair!

  • doreen mcintyre: March 02, 2021

    I have not received my order. When will I be getting it.

    Thank you,

    Doreen McIntyre

  • The Wig Experts: February 10, 2021

    Hi Greta Budgell,

    Thank you for contacting Beauty and Hair!

    We do apologize for any inconvenience. Unfortunately, we are unable to locate an order for you. To better assist you, please contact our experts at 1-800-581-2001 and provide them with your order number or email address used on the order.

    Best Regards,
    The Wig Experts

  • Greta budgell: February 10, 2021

    I can’t seen to track my order for my wig please help me out

  • The Wig Experts: February 09, 2021

    Hello Judy Mae,

    Thank you for contacting Beauty and Hair!

    We apologize for the confusion. We have looked into our system using your name (Judy Mae Tolley) and did not find an order or an account with us.

    Please know that our order #’s start with a W2 (wigs.com), X2 (hairextensions.com), HT (hairtoppers.com), or ends with a WO (wigoutlet.com). So with the information given (Order number: HMU53872), it seems that you may have ordered with another company.

    We hope this helps clarify the situation and if you need further or immediate assistance please feel free to contact us Monday – Friday, 8:00 am to 6:30 pm CST. Call TOLL-FREE 1-800-581-2001 or email customerservice@beautyandhair.com.

  • Judy Mae Tolley: February 09, 2021

    I’m sending the same message as everyone else I guess..
    Looking for my wig I ordered ..
    Don’t no how to go about tracking it down …
    I have an I.D. # HMU53872.. NAME OF COMPANY : KERYCRR.
    Can you help me ???
    Thank you : JUDY TOLLEY

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