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WHERE is my ORDER?

Posted on November 09 2017

Shopping for wigs online makes life easy! Not getting your order… Not so much!  It is an unfortunate fact of life that shopping online, although super convenient, can come with its frustrations. If you happen to be buying a wig or hairpiece that is popular, you can most likely experience the hated backorder situation. 

 

Shop for wigs online @ Wigs.com

  

"Where is my wig? Surely you hate having to ask this…We most definitely hate hearing it! 

When you place an order with us, your item is pulled from our stock in our warehouse or immediately ordered directly from the wig manufacturer for next day delivery to us. In some instances, both we and the manufacturer are out of stock in this item and awaiting a new shipment. This is the dreaded back order . It is frustrating for us as we are not always in formed of a back order in advance. However, the IT team here at Beauty & Hair are making great strides in revamping and perfecting our back-order system.

We have already made important changes such as notifying our clients on our website when an item is on back order. If it is on back order here at wigs.com…It is almost certain that it is on back-order everywhere in the country. The difference is, we can give you a heads up so you can make the choice whether to continue with ordering a back-order item, or make a choice on something that is in stock! We consider this a big win and have already seen much happier clients as a result.

 

Where is my wig order?

 

Tracking your orders have also become super easy with us. You should be informed via email the moment your package leaves our warehouse with the tracking number. This makes it easy to know exactly when to expect your package. We are so thankful for the advancements we have made… But we are still not happy! There are lots of improvements in the hopper which you will see executed over the next 12 months.  We are hoping to change "where is my order?" too… "LOVE my new wig!"

 

What are your thoughts on back orders? Tell us below!
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10 comments

  • The Wig Experts: January 07, 2021

    Hi Mary,

    Great news! Your order is currently processing, you will receive an email with a tracking number as soon as your order ships out.

    If you have any questions, please feel free to give us a call at 800-581-2001 M-F 8:00 AM – 6:30 PM CST. Thank you!

    Best Regards,
    The Wig Experts

  • Mary Phelps: January 07, 2021

    I have not received an email confirming my order that I placed on 1-6-2021 . However it has been deducted from my credit card. Can you please check on this for me . It was for a wig and some wig clips.

    Thank you,

  • The Wig Experts: December 16, 2020

    Hi Florence,

    We recommend you email our client care team at sales@wigs.com for a status on your order. Please provide your first and last name along with the order number from Wigs.com. If you prefer to speak with us directly, you can give us a call at 800-581-2001.

    Thank you!

    Best Regards,
    The Wig Experts

  • Florence Ash: December 16, 2020

    I have placed an order on the first of December 2020 and i have’nt received it yet. Why?

  • The Wig Experts: December 07, 2020

    Hi Delanie,

    Thank you for your comment. We have looked into our system using your name Delaine Ball and did not find an order or an account with us.

    Please feel free to give us a call at 800-581-2001 or send us an email with an order number so we can give you the status of the order.

    Best regards,

    The Wig Experts

  • Delaine Ball: December 07, 2020

    I am still waiting for the wig I ordered. I have not heard one word from this company. I trusted this company and I am so disappointed that you did not hesitate to charge my credit card, but no wig.

  • The Wig Experts: October 30, 2020

    Hi Shirley,

    We apologize for the confusion. We have looked into our system using your name Shirley Gates and did not find an order or an account with us. Please feel free to give us a call or send us an email with an order number so we can give you the status of the order.

    I hope this helps clarify the situation and if you need further or immediate assistance please feel free to contact us Monday – Friday, 8:00 am to 6:30 pm CST.

    Call TOLL-FREE 1-800-581-2001 or email customerservice@beautyandhair.com.

  • Shirley Gates: October 30, 2020

    My order was placed on Oct. 4, 2020.I would like to know when it will be shipped. Please help me. My Visa was charged as soon as it was ordered, and I think it shouldn’t have been until it was shipped. Please let me know how long it will be.

    Am I going to have to contact the authorities?

  • The Wig Experts: October 27, 2020

    Hi Loretta,

    Thank you for contacting Wigs.com!

    We apologize for the confusion. We have looked into your account and see that the last order you placed was placed on August 17, 2020.

    Please feel free to contact us Monday – Friday, 8:00 am to 6:30 pm CST. Call TOLL-FREE 1-800-581-2001 or email customerservice@beautyandhair.com.

    Best regards,
    The Wig Experts

  • Loretta schultz: October 27, 2020

    I ordered a wig on 9/26/2020 for $120.00. My payment has been recorded on my visa but I have NOT RECEIVED THE WIG. NO EMAILS HAVE BEEN SENT TO ME. please let me know about my order Loretta schultz.

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